Waiting for more than a month for my order

We placed an order on the 25 September 2015 for 10 new contracts.We placed an order for 5 Smart cell phone packages, 2 laptops and 4 modems with Amanda via business call centre.These phones, laptops and modems are for a new marketing contract that we signed and launched on the 1st of October.Currently we are under performing and could lose our contract in terms of our SLA. We continuously followed up through the period with no feedback. I spoke Amanda on Monday 19 Oct and told her that if we don't get delivery on Tuesday COB we will cancel our order. That Wednesday we send the cancellation letter.Received no response from Vodacom.We phoned Wednesday to speak to a senior person.Spoke to Debbie your Sales Manager and told her my story.She told me that everything is/has been ready except for 1 modem. They could not deliver yet because of Vodacom internal policies.In the meantime I can't conduct business and is losing large turnover.I told Debbie I want delivery today COB. She told me it's impossible, said goodbye and put the phone down on me.On Friday 23 October I spoke to Tebogo, who confirmed that the delivery will take place Tuesday 27 October.Today 28 Oct I'm still waiting...