Waiting for months for Vodacom Fibre to Home installation

Item: Vodacom
Rating: 1
Author: lootsd L

I've been waiting for months for Vodacom Fibre to Home to come and do the installation. When I phone ********** , they say they'll phone me back, but I don't get a phone call back. I originally ordered early November 2017, finally received a Vodacom Sales Order number early December 2017, but no contact from anyone yet.

If I can get some sort of estimated date, or some sort of status update, it will be much appreciated. Currently I have no idea how long I am still going to have to wait.

Helpful (0)

Replies (5)

Vodacom's replyOfficial

13 Mar 2018, 07:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply13 Mar 2018, 07:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

lootsd L's updateReviewer Update

16 Mar 2018, 07:20

Apart from the template response from Vodacom, I have not heard a word yet. Are they at all interested in honouring their commitment to install the Fibre to Home, or at the very least contact me to let me know what their plans and/or progress are?

lootsd L's update16 Mar 2018, 07:20

Reviewer Update

lootsd L's updateReviewer Update

30 Mar 2018, 10:52

I received one phone call a few days back, with another promise of the order being escalated and that I'll be phoned back. Have not received any feedback after that.

lootsd L's update30 Mar 2018, 10:52

Reviewer Update

I received one phone call a few days back, with another promise of the order being escalated and that I'll be phoned back. Have not received any feedback after that.

Vodacom's replyOfficial

03 Apr 2018, 12:59

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Vodacom's reply03 Apr 2018, 12:59

Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

lootsd L's updateReviewer Update

06 Apr 2018, 13:15

After quite some time I got a second phone call, explaining the delay to be due to infrastructure not ready yet. I appreciate the answer, though.

lootsd L's update06 Apr 2018, 13:15

Reviewer Update

After quite some time I got a second phone call, explaining the delay to be due to infrastructure not ready yet. I appreciate the answer, though.