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Nolubabalo B
1 reviews | Active since Mar 2022
16 Mar 2022, 10:51
Waiting for investigation from Vodacom
I have written a review to Vodacom and I am still waiting for their investigation. I have emailed them all the documents they wanted and still I am waiting. My first review was on the 5th of March and today is the 16th, I'm still waiting.
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Replies (2)
Vodacom's replyOfficial
16 Mar 2022, 13:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Mar 2022, 13:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nolubabalo B's updateReviewer Update
16 Mar 2022, 14:59I have received a call from Vodacom that there was no 4 months theft covet on my contract. I have sent vodacom a copy of my quotation and statement, which clearly specify the 4 months theft cover. Vodacom send me an email that they are investigating, up until now, I have not received any feedback from Vodacom.
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Nolubabalo B's update16 Mar 2022, 14:59
Reviewer Update
I have received a call from Vodacom that there was no 4 months theft covet on my contract. I have sent vodacom a copy of my quotation and statement, which clearly specify the 4 months theft cover. Vodacom send me an email that they are investigating, up until now, I have not received any feedback from Vodacom.