AM
Ayanda M
1 reviews | Active since Sept 2025
27 Sept 2025, 20:31
Waiting for installation longer than expected
I ordered a fibre service with them and it's been 5 days without installation and on their website it says installation happens in 24 to 48 hours to get it installed... I'm very disappointed in their service and it hurts me that I see vuma vans roaming around but I still haven't gotten my line... Vodacom do better!!!!
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Replies (2)
Vodacom's replyOfficial
28 Sept 2025, 07:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2025, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Oct 2025, 14:07Dear Ayanda, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you have decided to cancel the fibre sales order.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2025, 14:07
Official
Dear Ayanda, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you have decided to cancel the fibre sales order.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,