Waiting for fibre 2 weeks

Please note that i am writing this review as i experienced somewhat inefficient service to an application i've made online for fibre internet. I have placed the order 2 weeks ago, I was required to submit my Id and bank statement for vetting purposes which was done 10 mins after i was requested these documents. A week later still no reply, so i emailed for feedback and about an hour later my application was 'Approved', I then followed up as to what was the delay and how long would it take to have my internet up and running as everything is approved. The agent replies that i had not had an active account on their system and was waiting for the support department to assist. I was then told that i had to wait an additional 5-7 days as the application needs to sit on the system 5-7 days before anybody works on it. This is totally unacceptable as 5-7 days to wait for something thats already been approved is ridiculous. I will most likely cancel my application should i get no feedback and should my internet not be up and running within the next 3 working days, Im not going to wait only to be given another excuse as there are quite alot of competitors whom may value me alot more as a customer. Thats my story guys