Waiting for Confirmation of Cancelled Contracts/Lines

I went to the shop at Cape Gate with my elderly grandfather and grandmother to cancel their data contracts, as they are using Wi-Fi and do not use those numbers/SIM cards anymore. I also went to upgrade the lines they are currently using. Your representatives at the shop told me I needed to call a specific number to cancel these lines. They were very helpful.

I called the number they had given us, with my grandparents present for the security questions, etc., on the 28th of May 2026 at 13:59. (The call lasted approximately 20 minutes.) I explicitly asked your representative to email the confirmation of cancellation documents for both these lines.

My grandfather is Herm**** P du Toit (***). The ONLY number he is currently using is ***. We cancelled the other number (data contract).

My grandmother is Theunia du Toit (***). The ONLY number she is currently using is ***. We cancelled the other number (data contract).

Please confirm that the other lines were cancelled on the 28th of May by emailing them or me the official documents, as requested and promised during the phone call.