Waiting for a year to collect your stuff, and pay back the money you took....

okay where to start, vodacom has been charging my dad since last year october for a data contract he never ordered, since then we have been in contact with vodacom ***** division asking them for the recording off my dad ordering the stuff, we still waiting!!!!! Right In between all that we had vodacom acknowledge that the router can be brought back and what not and what not, and they will schedule a pickup for the device, i even confirmed the pickup address and all the details they had for collecting the device, the operator said it would be no longer that 48h , thats 3 weeks back, we still waiting, and all of this vodacoms still billing every month, i am mentioning only the highlights , we had numerous calls to vodacom with no success, next step is to make a theft case agains you as vodacom for taking money out off my dads account, with no proof that he ever ordered the stuff, so please guys wake up and do your JOB... Please sort this ASAP,..