1 reviews | Active since Feb 2010
Waiting for a refund since February 2015
<p>I took out a contract for data at Brookside Mall in Pietermaritzburg. The contract was incorrectly captured and I was billed R269.07. I went in to complain and then the contract was cancelled and then reinstated under the correct tariff. To date I have not recieved my refund. I have made numerous trips to the store and followed up with many phone calls.</p> <p>The manager , Sharlene Padayachee now tells me that there is nothing she can do as the consultant that incorrectly captured it is no longer there. Get real here *****s....that is your fault. Please refund my money. I dont want it as a credit...I want it in my bank account as I am cancelling this contract. I was with vodacom many years ago and had pathetic service. I decided to come back and give you guys a try once more. The mistake was mine....for believing your service had improved...vodaCON</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
