RL
RAKESH L

1 reviews | Active since Feb 2010

14 Dec 2016, 17:02

Waiting for a refund since February 2015

<p>I took out a contract for data at Brookside Mall in Pietermaritzburg. The contract was incorrectly captured and I was billed R269.07. I went in to complain and then the contract was cancelled and then reinstated under the correct tariff. To date I have not recieved my refund. I have made numerous trips to the store and followed up with many phone calls.</p> <p>The manager , Sharlene Padayachee now tells me that there is nothing she can do as the consultant that incorrectly captured it is no longer there. Get real here *****s....that is your fault. Please refund my money. I dont want it as a credit...I want it in my bank account as I am cancelling this contract. I was with vodacom many years ago and had pathetic service. I decided to come back and give you guys a try once more. The mistake was mine....for believing your service had improved...vodaCON</p>

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2016, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team