Waiting for a promis to be contacted

I am still waiting for a consultant to contact me. See below. Why am I not surprised? Clearly Vodacom is not ashamed to make promisses even on a forum like this, and then simply disgard them.

In the meanwhile I received a sms i.r.o. the account payable on 01 September 2023. The part of the contract for the data is still included. I visited the Somerset West branch, and Vivienne told me that although I cancelled the expired contract on the 4th of August, Vodacom only put the cancellation to effect the end of August. In other words, Vodacom only did the cancellation almost a month later.

This means that I will still pay for the data for August on the 1st of October 2023. How convenient and fair is this? Maybe Vodacom will make an effort to reply on this, as I intend advertising this services on other media as well. U also consider to cancel my debit order and only pay what is really due.

Vodacom's reply: 21 Aug 2023, 14:39

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team