MB
Mthunzi B
1 reviews | Active since May 2018
11 Sept 2019, 15:10
Waiting confirmation more than 72 hours
Hi Vodacom People,
I have lost my phone on Saturday, did online upgrade, my application is been awaiting for confirmation more than 72 hours (standard normal time is 48 hours).
I am travelling to US on Friday and I was hoping to have my phone by then, been on the line with Vodacom since yesterday.
Can you please be little sensitive to your customer and please do that confirmation.
Regards
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Replies (2)
Vodacom's replyOfficial
12 Sept 2019, 07:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Sept 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Sept 2019, 13:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply19 Sept 2019, 13:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team