Waiting almost two weeks for service!!

I've probably made about 20 or more calls to the contracts retention call center over the last ten days and get absolutely no joy.. They don't seem to know what's going on. Every time I call, I either get cut off by the agent, or have to hold for over half an hour at a time or just get told another lie by them.. I'm still waiting for their supervisors to call me back lol.. What a joke they are too!! King Moss and Lesego Makwell!! Or so I've been told their names are. They keep promising to get back to me but I'm still waiting for their calls. There's no other means to formally escalate this matter so I've been left with no choice but to escalate through a public forum. ****py service from Vodacom