RR
Rebecca R
1 reviews | Active since May 2019
09 May 2019, 12:03
Waiting almost 6 months for a fibre installation - unacceptable!
Signed a fibre contract with Vodacom on 28 November 2018 - SO181 ********** 60. After following up numerous times and logging service requests (SR190 ********** 82) around status of installation, I am yet to receive feedback. Come on Vodacom - it's been almost 6 months !!!
Support agents keep saying they will escalate but nothing ever happens. I know of people in the same area as me who have app**** for fibre installation (also on Frogfoot network) with other ISP's months after I signed with Vodacom, and they have been installed already.
Really disappointing Vodacom. If I don't receive feedback I will be cancelling with you and signing up elsewhere.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 May 2019, 13:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2019, 13:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 May 2019, 15:25Dear Rebecca,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 May 2019, 15:25
Official
Dear Rebecca,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
RR
Rebecca R's updateReviewer Update
14 May 2019, 11:28Thank you for replying Vodacom but I am still waiting to be contacted by the "relevant department". Do you actually want my business?
RR
Rebecca R's update14 May 2019, 11:28
Reviewer Update
Thank you for replying Vodacom but I am still waiting to be contacted by the "relevant department". Do you actually want my business?