Waiting a month for a router? Running in circles

Dealing with Vodacom for the last month has been a complete nightmare. I had initially reached out to them to cancel as I was moving out end of August 2023. They then told they could still offer their services through another internet service provider. They went on to share the wrong details with the courier who has tried to deliver this router to me 6 times. Since then I have been sent from department to department with varying stories of when I will receive my router from Vodacom - always being told "tomorrow" and that never happening. Now I want to cancel completely and they are making it difficult. I am so fed up by the gross incompetence. I work from home and have had to spend so much money buying data as I need internet connection to work ! There is no solution in site from Vodacom, what an absolute waste of my time and major inconvenience for me.