Waiting 7 months for fibre

Hi Vodacom

I am turning to hellopeter because it doesnt help using your callcentre.

I placed a order for vodacom fibre in February 2019. Received confirmation on 4 March 2019

I called 3 times previously to get a status update. Everytime it is the same story. Very sorry but vodacom has never loaded a fibre installation request. But you will escalate to your project manager and i will be contacted within 48h. I don t get any sms's or email. I may have missed calls but when I call back the call doesnt go through. So i never got any feedback I called today again, your call centre says sorry there is no fibre in my area but they will escalate. But there is a fibre connection box in my yard and my neighbours have vodacom fibre. Other people in the streets adjacent to me get their fibre within 3 days. I am still waiting for feedback from Feb

Please help