1 reviews | Active since May 2026
Waiting
My fiancée cancelled her Vodacom Fibre contract because we wanted to move our fibre service to Afrihost. Unfortunately, despite following the cancellation process, Vodacom did not process the cancellation correctly.
Afrihost has been unable to take over the ISP because Vodacom never completed the required process within the stated 14-day waiting period. We waited patiently for feedback and expected the matter to be resolved within the timeframe provided, but Vodacom did not contact us or finalize the cancellation.
We are now experiencing further delays because the ISP details still need to be removed before Afrihost can proceed. This has caused unnecessary frustration and disruption, especially since we followed the required steps from our side.
We would appreciate urgent assistance from Vodacom to resolve this matter and complete the cancellation and ISP removal process so that Afrihost can proceed with the transfer.
Very disappointed with the lack of communication and delays in resolving what should have been a straightforward process.
After a Frogfoot technician visited our home on 13 May 2026 and failed to restore our internet, we were advised to contact Vodacom to resolve the issue. Despite contacting Vodacom immediately, they only sent a technician out today, 25 May 2026 — a delay of 12 days.
After Vodacom's technician visited today, we are STILL without internet. We were then told that Vodacom now needs to contact Frogfoot to sort it out. This is completely unacceptable. We have been without internet for 12 days and are being bounced back and forth between Vodacom and Frogfoot with no resolution and no one taking responsibility.
After a Frogfoot technician visited our home on 13 May 2026 and failed to restore our internet, we were advised to contact Vodacom to resolve the issue. Despite contacting Vodacom immediately, they only sent a technician out today, 25 May 2026 — a delay of 12 days.
After Vodacom's technician visited today, we are STILL without internet. We were then told that Vodacom now needs to contact Frogfoot to sort it out. This is completely unacceptable. We have been without internet for 12 days and are being bounced back and forth between Vodacom and Frogfoot with no resolution and no one taking responsibility.