Waiting 4 weeks for my upgrade!

Vodacom is very useless!!!<br> I went to Key West branch to do an upgrade and was sent home because the phone needed to be ordered. <br> I went back after a week and the phone was there everything good till the people working there had no idea how the \new\"system worked so i had to leave the phone there... without any results. They advised me to Call the upgrade department for this way it would be delivered to me within a week! Well now 4 week since I ordered the phone NO PHONE and NO ANSWERS!!! When you call the upgrade department they are so arrogant and useless because first of all they keep you on hold for HOURS before even picking up a phone and then everyday with an attitude they tell you lies First the phone was in the warehouse to be collected and delivered then it was on order, then back order, then the system failed AGAIN then you are not the account holder someone else is using your contract details Now we are fighting because VODACOM says the phone has been delivered yet i do not have ANY PHONE NOW the arrogant \"supervisor\" sayd to me yesterday that this is now MY problem they can not do anything to help me!!! How the Hell so you so that acording to their system i have the phon"