1 reviews | Active since Jun 2018
Waiting 4 weeks for my Phone after upgrading online!!
I decided to do my upgrade online since that is generally the easier and faster option. After waiting 2 weeks and still haven't received my new phone, I called the support center only to find out that there was an issue with my RICA and it has been sitting at dispatch for almost a week. Never was I informed that there was an issue and this kept me wondering, if I didn't call in and complain, how long would I have waited until Vodacom reached out to me?
After my RICA information was corrected, it has been another week and only now has my RICA information been corrected. Now I have to wait another 3 - 5 Working days for delivery.
I struggle to believe how an online upgrade can take almost a full month to be completed? I have been with Vodacom my entire life and this is the last time I will ever go with them.
VODACOM PLEASE FIX YOUR ONLINE UPGRADE PROCESS!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ruan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Ruan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)