Waiting 4 months for feedback!

After several complaints, and phone calls to Vodacom Business over the last four months my problem has still not been resolved. My old contract was renewed, instead of the new contract I upgraded to being implemented. Eventually the last guy I spoke to on 13 March submitted a service request and provided a reference number. I still have not received any feedback. SR Ref: A6-WFCC-Q72EC. Please provide feedback. And please don't respond saying someone will contact me, because they never do. This is the third complaint about the same thing. No one has contacted me.