Waiting 3 months for new phone

Been trying to order a new iPhone 17 from September haven't heard anything from them unless we call their support line only to be met with excuses and disrespectful employees who are unhelpful and just plain rude. After the beginning of November we call again only to be told our order has been cancelled and theres nothing they can see as a reason for the cancellation. Restart the whole process again only to still be waiting on the new phone when on their website it says delivery delayed by 4 to 5 weeks but its now almost been 3 months with nothing but poor service online. Went to a in person store, employees in store much more friendly and helpful but even they are embarrassed by the service yet theres nothing they can do. Vodacom is money hungry and dont care about their customers.