Waiting 2 months for response for Vodacom

Hi Vodacom<br> <br> I posted the below report on Hello Peter on the 10th of December 2014. You responded a day later and told me that a investigation will be launched and that a customer service agent will contact me. 2 months has passed since then and obviously nobody contacted me to discuss my complain. <br> <br> Wow this again is shocking customer service. Thank you for nothing. <br> <br> I got an iPhone 5 just over 1 year and a bit ago. The main screen button started giving problems 9 months ago while the phone was still under warranty. I took the phone in to a Vodacom store in Bayside mall, but they refused to send the phone away and give to me a phone to the replace the phone. Now 9 months later the phone is still not working it is currently out of warranty and I am still waiting. How can you expect me to pay R 600 for a contract without a phone? The best is you guys want me to pay for a sim swop because an iPhone uses a micro sim.