Waiting 2-24 ad infinito

My phone was stole during weekend (2019-06-15). I call customer care from another handset and reported the theft. The handset was blacklisted and the sim card lock. All well and great service there. Was told to go to the nearest Vodacom Store to do a sim-swap. Then the trouble started: Monday: Went to Vodacom shop and did a sim-swap. Received confirmation request on alternative number provided and confirmed. As expect activation would take between 2 and 24 hours. Teusday: 26 hours later not activated. Called customer care. We told to go back to the shop and ask to resubmit, cancel or confirm??? sim-swap. Went to shop. Shop could not do any of the requested actions. Shop called customer care with no luck. Wnet back to work. Called customer care again. Was told that simswap was flagged as **********???. Will be escalated to ***** department. Will be fixed between 2-24 hours Wednesday: Another 24 hours passed. Called customer care. Quite angry I asked the person exactly over how many days do the 24 hour span. Will be escalated to ***** department. Will be fixed between 2-24 hours. Today: Still not activated. Will again call customer care. It now been 76 hours since the sim-swap. Not activated yet.