ZD
Zuriah D

1 reviews | Active since Jan 2013

02 Mar 2015, 09:18

WAITING 1 MONTH FOR ACTIVATION OF SIMS

25.01.2015 spoke to Rozanne to order 2 new lines. Both numbers needed to be ported back from MTN.<br> 1 WEEK LATER I received 2 new Vodacom sim cards.<br> I was sent from the call centre to the store back to the call centre several times.<br> Each person told me something different from it being a RICA issue to it being a porting issue, etc<br> I have been calling regularly.<br> Spoke to Rozanne and Godfrey 2 WEEKS AGO who promised to sort it out and didn't.<br> Called Rozanne again LAST WEEK who told me it would be sorted out on Friday past 27.02.2015 (a month later)<br> Today 02.03.2015, it has still not been resolved.<br> I called again, Rozanne advised she would speak to Godfrey as she assumed it was resolved. It is not.<br> It either gets resolved today or we can cancel both contracts. How hard can this be for you guys to resolve.<br> SO MORE THAN A MONTH LATER AND I STILL CAN'T USE THE SIM CARDS SENT TO ME BUT I AM EXPECTED TO PAY FOR IT!!!<br> <br>

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 11:29
Official
Hello zuriah,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team