1 reviews | Active since Jan 2013
WAITING 1 MONTH FOR ACTIVATION OF SIMS
25.01.2015 spoke to Rozanne to order 2 new lines. Both numbers needed to be ported back from MTN.<br> 1 WEEK LATER I received 2 new Vodacom sim cards.<br> I was sent from the call centre to the store back to the call centre several times.<br> Each person told me something different from it being a RICA issue to it being a porting issue, etc<br> I have been calling regularly.<br> Spoke to Rozanne and Godfrey 2 WEEKS AGO who promised to sort it out and didn't.<br> Called Rozanne again LAST WEEK who told me it would be sorted out on Friday past 27.02.2015 (a month later)<br> Today 02.03.2015, it has still not been resolved.<br> I called again, Rozanne advised she would speak to Godfrey as she assumed it was resolved. It is not.<br> It either gets resolved today or we can cancel both contracts. How hard can this be for you guys to resolve.<br> SO MORE THAN A MONTH LATER AND I STILL CAN'T USE THE SIM CARDS SENT TO ME BUT I AM EXPECTED TO PAY FOR IT!!!<br> <br>
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
