NM
Nicolaas M

1 reviews | Active since Aug 2014

03 Nov 2016, 11:48

Waited two weeks for my phone and they get the order wrong!

<p>Two weeks ago I decided to upgraded my Vodacom contract via the Vodacom website. I was informed that I would be receiving my phone in the next day or two. I waited two days but received nothing from them. I had to 'assume' that they were out of stock. Only after 4 days had they informed me that they are waiting for stock to come in. I accepted this explanation as I do understand that stock is not always available.</p> <p> </p> <p>Then today, two weeks after I upgraded, I receive my phone but to my disappointment realised when I opened the box that they got the order wrong (I order a S6 colour Gold, they delivered a Black one). This is totally unacceptable as they had TWO weeks to get my order ready. No I probally have to wait another two weeks!!!!</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply03 Nov 2016, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Nov 2016, 14:26
Official

Dear Client

The matter was sent to the management of the Sales Team in order to resolve this matter.

Once again, we would like to apologise for any inconvenience caused.

Kind regards

Vodacom Consumer Website Team