NC
Nomthandazo C

1 reviews | Active since May 2021

02 May 2021, 19:43

Waited for more then 1hour on the phone after being told to hold.

I was told by Vodacom consultant to wait while she's sorting my problem and that she'll be back. You wont believe It's been an hours I'm waiting n listening to tha awful misic n her to come back to me. I waited for more then one hour!

My day data bundles are not working which means they deplete at the end of the day without me using them.

0
Replies (1)
Vodacom
Vodacom's reply03 May 2021, 07:53
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team