WAITED 6 WEEKS FOR REAPIR (VODACOM LOST PHONE)

I SENT MY LG G2 IN FOR A SCREEN REAPIR,AFTER A WEEK THE TECKHNICIAN AT VODACOM CHATZ INSIDE EASTRAND MALL TOLD ME THE DEVICE IS UN REPAIRABLE AN I HAVE TO ORDER A NEW DEVICE SO HE DID.AFTER ANOTHER WEEK I RETURNED,ONLY TO FIND OUT HE ORDERED THE WRONG PHON, SO WE ORDERED THE RIGHT PHONE.ANOTHER WEEK GOES PAST AND I WENT BACK.THE GUY IS MISSING AND NOT TO BE FOUND AND THEY SAID THEY WILL PHONE ME BACK AND I NEVER HEARD FROM THEM AGAIN.I TOLD HIM THAT I NEED THE DEVICE BACK BECAUSE THERE WURE INPORTENT PICKS AND VIDEOS OF MY FIRST BORN ON THERE FROM HOSPITAL.SO HE PHONED ME ON A SUNDAY TO ASK ME FOR MY SCREEN LOCK CODE TO TRANSFER ALL THE DATA I NEEDED.AND ITS BEEN 6 WEEKS NOW AND STILL HAVE I HEARD NOTING FROM THEM AND APPARENTLEY MY PHONE IS GON WITH THE GUY THAT HELPED ME.IM HIGHLEY ****ED OFF AT VODACOM,THEY WASTED MY TIME AND MONEY DRIVING AROUND TO FINDOUT WHAT IS GOING ON AND STILL NOTHING.AND SUNDAY I DROVE ALL THE WAY TO VODAWORLD IN MIDRAND JUST SO THEY CAN TELL ME THEY CANT HELP ME AND THAT I SHOULD SUBMIT A COMPLAINT.I REALLY DONT KNOW WHAT TO DO AINYMORE.I DONT CARE ABOUT MY NEW DEVICE THAT IS ORDERED I JUST WATN MY LITTLE GIRLS BEARTH PHOTOES BACK,THATS MOST PRECIOUS!!!