Waited 5 days to reset a SIP account. How hard could it be?

Vodacom Business service is totally ****. SR*** dealing with SECOND LINE support agent Mosala to reset a sip account and this takes him 5 dam days! how does a business function without their main lines working for 5 days. I have told the agent to reset the account and send me credential. he just resends it without testing the account.

You guys need to learn to follow instructions and respond to faults much quicker. this is unacceptable.

POOR POOR SERVICE.