WAIT FOREVER TO GET YOUR DEVICE AFTER AN OBF CLAIM & THEN ASKED TO PAY!!!

You will wait forever for an OBF to be attended to & get your device back & then told its physical damage & now need to pay for it to be rapaired & you have no idea what you have to pay for?? Really dissapointed in vodacom.Can somone please expedite this ..its been 3 weeks with no device ...no communication or feedback whatsoever from Vodacom. Should i still not receive my device fixed , any communication or feedback i will take this further to ICASA & Social media..this will not end here ..ive had enough of Vodacom already being a first time customer. All i have is the IMEI ref because i wasnt provided with a Order ref