1 reviews | Active since Aug 2014

14 Sept 2016, 10:01

Wait 6 months to sign new contract??

<p>I am currently moving to month-to-month on my current contract while waiting for the iphone 6s deals to come out to take on a new contract.</p> <p> </p> <p>Apparently after consulting an agent, if I want to sign a contract deal where it says "new contract only", I have to wait 6 months on prepaid first? this is quite ridiculous because I can then port my number to a new provider and sign a contract within 30 days.</p> <p> </p> <p>I am not sure why Vodacom would be willing to lose customers like this?</p> <p>I am writing this post because I don't believe that this is a real policy (because it is ridiculous and outrageous) so I do need clarification on this before I say farewell to Vodacom. Vodacom's response to this and resolution will determine whether they retain me as a customer.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Sept 2016, 10:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team