Wainting more than 2 weeks for a new phone thats ment to be 3-5 days

This is the worst service I have ever received, We have been waiting for 2 weeks to receive a new phone that was promised to have been 3-5 days and it was noted that it is a priority as I was ****** and need a phone asap for my work. RAM is apparently busy with stocktake for some reason without letting us know so I will only receive the phone next week Tuesday. This is unacceptable and the most unprofessional service I have ever received. I'm at the point now of cancelling this contract and moving over to a much better service provider!!!