Wacky customer service

<p>Someone opened a ********** account in my names with Vodacom. By the time i found out i was in debt of just over R11000. I managed to submit the documents required by Vodacom to prove that i wasn't responsible for this account,acc was closed. The problem is now this is still reflecting on my credit record and for the record to be corrected Vodacom needs to provide me with a letter that shows that i dont owe them. Ive been to two vodashops i didnt get help,the last vodashop told me that they dont handle such matters i need to contact the customer services. Ive called the vodacom customer service numerous times and ive been passed from one consultant to the next and the next and the next and i have to explain to each my story to no avail coz my calls are just ended. none of the consultants seem to know which department is supposed to assist me. Now im stuck with a bad credit record with no means to clear my name. </p>