SP
Sarah-lee Pillay

1 reviews | Active since Aug 2023

01 Sept 2023, 13:20

Vvm calls despite ***** investigation finalized

Despite 3 complaints on hello Peter I am still getting calls from vvm for collecting on outstanding debt. Despite ***** investigation outcome and being advised that vodacom was finalizing the update with collections team. Still waiting on letter from ***** as requested another week as gone by. Only department constantly bugging me is vvm for collecting on a debt that is not mine. Can the vvm calls just stop!

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2023, 14:29
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team