vUP Achiever Goals reward overdue

Last week, the vUP Achiever Goals had a technical issue where users like myself completed one or more goals but did not receive the selected reward afterward. These goals then reflected as “Incomplete” the following week, despite having been achieved.

I have chatted with no fewer than three agents since Sunday in an attempt to get this resolved. They: - acknowledged there was a problem with the issuing of rewards, and - confirmed that the rewards would be issued.

The week is almost over and still no reward has been issued.

While the reward itself may be small, that is not the point. This is about trust in the company, quality service, and the proper treatment of customers. When a customer meets the stated requirements of a promotional goal, the company should honour its commitment.

An agent, Kgomotso M******, informed me that she would log a service request for the matter. However, no service request was registered (no SMS reference number was received).

The vUP goals represent an agreement between the customer and Vodapay. If customers meet the goal requirements, Vodapay should likewise ensure delivery of the promised reward. When commitments are not honoured, customer confidence is eroded — and that ultimately damages more than the value of any single reward.

I would appreciate having my outstanding reward issued so that this matter can be speedily resolved.