KEZDB
Keagan Elmare Zelnick De Bruin

1 reviews | Active since Apr 2015

17 Apr 2023, 19:20

Vumatel/ Vodacom

Am tired of having to always call for service it’s exhausting. My fiber been off since Friday am very annoyed am ****ed off I don’t like being inconvenienced. Previous time Friber was doen for 5 to 7 days not once have I asked for a rebate nor to Payless at this point i don’t know just have POS light flashing red Ref: Vodacom: SR***. We deal enough with loadshedding the little time we get to have lights I want to have the freedom to have access to the Net, Stream ect but I can. When ever this thing decides to work lights go off then boom welcome the red dot 🔴 I reset done all called the works but nothing. Literally am exhausted and dis interested for inconvenience I experience. Ref provided below . Speak to vumatel or someone I just had Pass enough of this.

0
Replies (2)
Vodacom
Vodacom's reply18 Apr 2023, 08:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 

Best regards,

KEZDB
Keagan Elmare Zelnick De Bruin's update20 Apr 2023, 10:35
Reviewer Update
so the technical department tells us nothing till this time? how do they know what's wrong? I paid today for full service! will I be paid back for being of since last Friday? previous time my Wi-Fi was off 2weeks straight and not once did I say I want a rebate this time I want it service is horrible and to make it worst I have to call contact center for follow up and feedback no one ever bother to call me.