IS
Ivan S
1 reviews | Active since Oct 2015
20 May 2022, 13:30
VUMATEL - Risk for VODACOM Brand
We recently signed up via Vodacom and got VUMATEL to do the installation of the home fibre - till today nothing happened.
VUMATEL as a Service Provider is a big risk to the VODACOM Brand.
The technicians are very unprofessional - they make empty promises and do not keep to deadlines - they even look like they do not know what to do.
We subsequently cancelled the services with VODACOM and awaiting the full refund of R399.00
Regards,
Ivan Steenkamp
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 May 2022, 13:47 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 May 2022, 13:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
IS
Ivan S's updateReviewer Update
18 Jul 2022, 12:34Good day,
Please be advised that to date - we have not received our refund of R399.00 - kindly make contact with me urgently on ***in order to share banking details.
Please be advised that to date - we have not received our refund of R399.00 - kindly make contact with me urgently on ***in order to share banking details.
IS
Ivan S's update18 Jul 2022, 12:34
Reviewer Update
Good day,
Please be advised that to date - we have not received our refund of R399.00 - kindly make contact with me urgently on ***in order to share banking details.
Please be advised that to date - we have not received our refund of R399.00 - kindly make contact with me urgently on ***in order to share banking details.