KW
Karen W
1 reviews | Active since Feb 2021
05 Aug 2025, 10:31
Vumatel is the worst
Can I sue vumatel to pay my bills? My Fibre has been on and off for weeks now and I work on line. I can't pay my bills due to them not responding to faults and yesterday for the first time in ages my Fibre has been working. My neighbor has been down for days. 2 technicians came to our box, there she has been restored but now I was down? How does that work.. clearly sabotage my line and I reported immediately and now 24 hours later still no one. Missing yet another on line meeting got 3 for today so guess what my job will end my contract. I have all the proof of my emails about line down and about yesterday, I have camera proof. Fibre is the worst!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Aug 2025, 11:50 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Aug 2025, 11:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
KW
Karen W's updateReviewer Update
06 Aug 2025, 09:33Still sitting with no internet. Without since monday. It took vodacom 24hrs to lock a ticket with vumatel. And now I must wait. If I can be without internet for days then why would I have internet? Speed up your response time, rain is gaining customers due to the lack of service we are receiving
KW
Karen W's update06 Aug 2025, 09:33
Reviewer Update
Still sitting with no internet. Without since monday. It took vodacom 24hrs to lock a ticket with vumatel. And now I must wait. If I can be without internet for days then why would I have internet? Speed up your response time, rain is gaining customers due to the lack of service we are receiving
KW
Karen W's updateReviewer Update
06 Aug 2025, 11:21I'm done begging and pleading for a ETA. If I do not have internet within a hour I will go ahead with my rain order. I will have my device by tomorrow and will finally have internet again. I'm down with fibre so much that the plus side I don't even have to cancel i will just ask for down time credit and my bill will be R0 every month.
KW
Karen W's update06 Aug 2025, 11:21
Reviewer Update
I'm done begging and pleading for a ETA. If I do not have internet within a hour I will go ahead with my rain order. I will have my device by tomorrow and will finally have internet again. I'm down with fibre so much that the plus side I don't even have to cancel i will just ask for down time credit and my bill will be R0 every month.
KW
Karen W's updateReviewer Update
06 Aug 2025, 12:40Good bye vodacom!! Hello rain #happydance! Will finally have internet and proper service
KW
Karen W's update06 Aug 2025, 12:40
Reviewer Update
Good bye vodacom!! Hello rain #happydance! Will finally have internet and proper service