Vumatel and Vodacom SHOCKING SERVICE

Imagine being a loyal customer for years ,then suddenly you move to a new premises, and then you make the calls on 01/04/2025, notifying that there will be a change, go disconnect the one premises and connect the other. My husband told vodacom, that the new premises there is no Fibre box and that obviously we still have a router. Vodacom dispatched a new router- anyways , my has phones again and speaks to several people,and explains again, no black box to connect the router too, employee's who promises, vumatel will arrive and sort it out, vumatel arrive. They see the Fibre line is not working and needs to be replaced, they escalate it. My husband follows up again, the case was closed and a new one to be opened, BUT it's not and still isn't resolved. ***. It's the 02/05/2025. STILL NO FIBRE , STILL NO ANSWERS, SHOVED FROM PILLAR TO POST. one Vodacom employee so desperate for sales says if my husband upgraded or takes a new package , vumatel will come the next day and solve our issues, how can we be upgrading what? For what service?? Pathetic, phone again today to follow-up, we got told. They will call us back!! Should we rather cancel. Change provider's? Maybe openserve and cellc?? How much longer can we tolerate this *** service?? Answer's today. Or cancelation tomorrow?