Vuma refund and cancelation

Vodacom – Please Process My Vuma Fibre Refund

I am extremely disappointed with the way Vodacom has handled my Vuma fibre cancellation and refund.

I requested the cancellation of my Vuma fibre line at the beginning of August, as I was no longer using the service. Despite making this request, the service was not cancelled as expected, and I was subsequently charged again in September for a service I am no longer using.

I was advised that if the September debit went through, I should contact Vodacom to request a refund. I did exactly that on 26 August and was informed that my refund would be processed and paid back into my account within 7–14 days.

That timeframe has now passed, yet I am still waiting for my money. Every time I follow up, I seem to be given another escalation or reference number. I have been patient, but this is becoming extremely frustrating. I should not have to continuously chase Vodacom for a refund relating to a service I already requested to be cancelled.

I have done my part by contacting Vodacom, following the required process and providing the necessary information. I now simply want Vodacom to do the right thing and process my refund.

Vodacom, please stop the endless escalations and different reference numbers and resolve this matter. I want my refund paid back to me without any further unnecessary delays.

I am requesting an urgent resolution and confirmation of when my refund will actually be paid, today preferred.