Vultures

I took out a new contract on my mom's name for an LG G4, OBVIOUSLY we app**** for insurance on the device. All the paperwork was done in store. Two months later I got held up by gunpoint, and got a busted nose along with a ****** phone. It was reported to the SAPS straight away. The following morning we contacted Vodacom to make a claim. But apparently my insurance wasn't activated by the consultant, and we cant find our copy of the paper as we had to move to a new house, and it must have gotten lost. Now they refuse to listen to my claim since it wasn't activated, even though I wanted insurance, but THEIR consultant never activated it!