mM
melita M
1 reviews | Active since Sept 2017
29 Sept 2017, 16:10
Vuclip
my work took out a contract phone for me in June 2017,i received my 1st bill last week,i saw that I was charged over R200.00 for Aug and then again R300.00 for Sep,when I contacted Vodacom they telling me its Vuclip,i have never subscribed to anything on this phone I have never subscribed for music or videos or welcome tones,vodacom says they not affialiated with vuclip but Vuclip's website's states differently.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Sept 2017, 16:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2017, 16:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
mM
melita M's updateReviewer Update
02 Oct 2017, 11:12I have note received a call from Vodacom still waiting, the Vuclip email address you gave me, also no response,i need help from anyone who has had a similar problem with this Vuclip ,how did you you get a refund as Vodacom will be deducting R300.00 again from me, but they say they not affiliated with Vuclip but they doing the deductions
mM
melita M's update02 Oct 2017, 11:12
Reviewer Update
I have note received a call from Vodacom still waiting, the Vuclip email address you gave me, also no response,i need help from anyone who has had a similar problem with this Vuclip ,how did you you get a refund as Vodacom will be deducting R300.00 again from me, but they say they not affiliated with Vuclip but they doing the deductions
Vodacom's replyOfficial
02 Oct 2017, 11:30Good Day Melita Mnisi,
Thank you for taking the time to voice your enquiry.
Kindly note that feedback was sent via sms to the number in question. This matter was addressed.
Regards
RO
Best regards,
Vodacom's reply02 Oct 2017, 11:30
Official
Good Day Melita Mnisi,
Thank you for taking the time to voice your enquiry.
Kindly note that feedback was sent via sms to the number in question. This matter was addressed.
Regards
RO
Best regards,