MK
Mlungisi K
1 reviews | Active since Jun 2019
19 Jun 2019, 13:47
VSP BLACKLIST
My phone was blacklisted by mistake by VSPBLACKLIST (Vodacom). I went to vodacom and was requested to fill a form, fill an affidavit and attach proof of purchase which I did and sent to **********
I only received a Ref Number but no one responds to my follow up emails and there is no contact number to follow up on. I mean I have a blocked phone that I have a receipt for but I cannot use it and no one gives me any feedback...This is really ridiculous as my phone has been blacklisted a month now.
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Replies (2)
Vodacom's replyOfficial
19 Jun 2019, 13:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2019, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jun 2019, 10:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you but no answer. Feedback has been received that the device was unblacklisted.
Regards, Vodacom Consumer Website Team
We tried calling you but no answer. Feedback has been received that the device was unblacklisted.
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jun 2019, 10:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you but no answer. Feedback has been received that the device was unblacklisted.
Regards, Vodacom Consumer Website Team
We tried calling you but no answer. Feedback has been received that the device was unblacklisted.
Regards, Vodacom Consumer Website Team
Best regards,