HH
Herman H

1 reviews | Active since Sept 2016

28 Jun 2018, 11:52

Vrot Vodacom Service

I have been struggling for some time to get my voicemail set up after it mysteriously stopped working. After numerous call to Vodacom and visits to Voodacom shops, decided to visit the Vodacom shop closest tp P&P in Somerset Mall. My request for help was met with a dairly forceful denial. Even after explaining that I have basically exhausted all other help platforms, help was not forthcoming. The attdndant was rude, unhelpful and certainly not an asset to Vodacom or the specific outlet. Stay away from them because if you are not about to spend m9ney in the shop, help is not readily available

0
Replies (2)
Vodacom
Vodacom's reply28 Jun 2018, 12:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

HH
Herman H's update28 Jun 2018, 15:59
Reviewer Update
Look at the complaints on the internet about Vodacom. I am sure service agents have contacted all the people they could who have lodged complaints, ye the complaints kee coming. This only indicates the f**k ypu attitude Vodacom has towards their clients who are ultimately responsible for keeping the company afloat. But I suppose this is above management's level of understanding