CP
Cecilia P

1 reviews | Active since Apr 2019

30 Sept 2019, 10:20

Vpdacom Lies

I have been struggling with Vodacom since January 2019. I cancelled my 3 contracts with them telephonically, the only way possible. However it seemed that no all the contracts were cancelled as promised.

I contacted then numerous times to cancel the contract, many promises were made to me. I raised a complaint via Hello Peter mid April 2019, which resulted in my last contracts eventually being cancelled. AT the same time I received an email from Vodacom stating that all fees have been reversed no monies are owed by me. I also received a statement stating this.

Since this, I have been informed by the accounts department, the monies were placed back onto my account and Vodacom have not stopped haunting me to pay the value. I have now been handed over to the attorney's. I did attempt to resolve this matter two weeks ago, promises of return calls were made, which never happened. What now????

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Replies (2)
Vodacom
Vodacom's reply30 Sept 2019, 12:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Oct 2019, 08:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,