VOX and VODACOM ****!

So if anyone searches my recent complains regarding VOX and Vodacom would understand my frustration. In the month of June I had been without internet for 3 weeks, each time I'd call to follow up (mind you, they should call me with feedback, but I had to call and follow up). Eventually after coming on this platform for the SECOND TIME, I was assisted. A technician was sent out at 18h00 that evening to assist, when he inspected, he found that the installation was a total HORROR but said he would connect it in the interim and I'd probably wait another month for it to be sorted. He was to report to his superior regarding the installation and VOX have someone come out and install again. Currently we cannot go that side to the yard because everthing is left open, my dog can't even protect that side and washing has now gone off the line TWICE!!!

During my 3 week downtime, I kept asking since I'm without internet, who do I claim from as these three weeks had been paid in full, all I was told that it would be escalated.

Eventually I get an invoice, but still no call (in my previous complaints I do mention, call backs are empty promises) So again I take it upon myself, I email accounts 7 days ago. I saw no response so said i would call, cool, I explain my issue to ***elle and she explains it would now be escalated, ok good. I also message via facebook and quickly my email was responded to, 2 days ago!!! In the email I got, VOX is basically telling me they have nothing to do with my downtime (if i put it in simple words) and there is absolutely nothing they can do about it. I respond and tell them what was told to me by the consultant, not later after that I recieve an email from her stating they waiting for VOX... I now recieve a notice of suspension email so AGAIN I had to follow up and email asking for feedbank and BANG... IM TOLD PATHETIC LIES!!! They say they cannot do anything as there was municipal workers working at that time (FOR 3 WEEKS, I WONDER WHICH EXCELLENT DEPARTMENT IS THAT) but they have come out to take pictures, my questions are where were these workers working? what pictures were taken? how did they get in my yard with my dog and without my MIL knowing? I am so drained from this pathetic service, I honestly don't think i can continue like this! I mean, are these consultants trained to assist clients or to lie and cover up for wrong doings. The network is excellent, but i'm now considering moving over as I dont feel valued as a client, I feel as if they feel they just doing me a favour and Ive got to accept anything they throw my way