VoVodacom Fibre and Vodacom accessories not received, but still paying in full every month

I have 2 issues that are not being resolved.

Firstly, I upgraded my fibre line months ago and have been struggling to get the speed of 100mb line like I'm paying for. A technician was dispatched to me to try and resolve the issue and after hours of problem solving nothing was corrected and he said to me that there is nothing more from him that he can do and the only suggestion he can make is to recommend a better router and he will make a note of this, no one has bothered contacting me and I would like to get the report from Vodacom to see the proof of communication between the technician and Vodacom. We then requested our line to be relocated on the same premises but from down stairs to upstairs and we did this an sent back the forms as requested and we are still waiting. Vodacom needs to understand I don't fluctuate on my bill payments, I pay in full every month and on time but yet there is no urgency to have my issue resolved but yet im still paying. I have been trying for weeks to get a hold of the manager at the Fibre contact Centre and all I get back is to leave me details and she will contact me and I'm still waiting, I have also been trying to get a hold of the accounts department to do something about this bill of mine that I'm paying but I cant even get the correct speed and continuously struggling with my fibre connection. This cant go on anymore I'm paying so much for a service that I am not receiving. I will take this matter further as I now cannot even work from home and this is all costing me unnecessary expenses but yet nothing gets done about it. So if someone with authority can contact me please do. *** I also towards the end of July, added a lone to my account and I did not receive my accessories and indicated in my deal and no one is yet to contact me and I am still awaiting this as once again I'm paying for tis but not received what was taken on offer. This is really disappointing as my bill is well over R2k a month at Vodacom but at the moment its not worth it. I have been a customer with Vodacom since I got my first device so many years ago but don't even get what I spend my earned money on. This cant be left alone anymore I have been patient for months but my services are not adhered to and yet Iv paying every month and now something needs to be done.