SG
Shelley-Ann Grammer
1 reviews | Active since May 2019
10 Dec 2019, 17:24
Vouchers bought with vodabucks on Vodacom app not working
I bought 11 R100 Uber vouchers with vodabucks on the Vodacom app on Black Friday. One out of the eleven vouchers worked. I have called several times been corresponding with someone via the Vodacom inbox. Was told three times to call digital planet who deals with the delivery of the electronics sold on the Vodacom app and told they don’t deal with the Uber vouchers!!
I have just been given the run around with no proper feedback!! This is unacceptable that nobody can assist you, nobody knows who is to blame and call Centre knows nothing!!
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Replies (2)
Vodacom's replyOfficial
11 Dec 2019, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SG
Shelley-Ann Grammer's updateReviewer Update
13 Dec 2019, 11:39Today has been two weeks since my first complaint.
Since then Vodacom has cancelled two service tickets without contacting me. i have spoken to numerous people trying to get feedback, i have been told by numerous people handling the social media profiles of vodacom that someone will be in touch with me BUT NOTHING.
i chatted to someone of twitter who advised that they have received their vouchers, yet i am still waiting on my 10 uber vouchers to be replaced.
i worked in customer service and pride myself in my customer service etiquette, what Vodacom has done is far from what true customer service means.
I expect 10 new WORKING Uber vouchers to be sent to me via sms by 4pm TODAY!!!!
PLEASE CHECK ALL YOUR SOCIAL MEDIA PLATFORMS FOR ALL INFORMATION SENT INCLUDING SCREENSHOTS OF SMS ETC!!!
Since then Vodacom has cancelled two service tickets without contacting me. i have spoken to numerous people trying to get feedback, i have been told by numerous people handling the social media profiles of vodacom that someone will be in touch with me BUT NOTHING.
i chatted to someone of twitter who advised that they have received their vouchers, yet i am still waiting on my 10 uber vouchers to be replaced.
i worked in customer service and pride myself in my customer service etiquette, what Vodacom has done is far from what true customer service means.
I expect 10 new WORKING Uber vouchers to be sent to me via sms by 4pm TODAY!!!!
PLEASE CHECK ALL YOUR SOCIAL MEDIA PLATFORMS FOR ALL INFORMATION SENT INCLUDING SCREENSHOTS OF SMS ETC!!!
SG
Shelley-Ann Grammer's update13 Dec 2019, 11:39
Reviewer Update
Today has been two weeks since my first complaint.
Since then Vodacom has cancelled two service tickets without contacting me. i have spoken to numerous people trying to get feedback, i have been told by numerous people handling the social media profiles of vodacom that someone will be in touch with me BUT NOTHING.
i chatted to someone of twitter who advised that they have received their vouchers, yet i am still waiting on my 10 uber vouchers to be replaced.
i worked in customer service and pride myself in my customer service etiquette, what Vodacom has done is far from what true customer service means.
I expect 10 new WORKING Uber vouchers to be sent to me via sms by 4pm TODAY!!!!
PLEASE CHECK ALL YOUR SOCIAL MEDIA PLATFORMS FOR ALL INFORMATION SENT INCLUDING SCREENSHOTS OF SMS ETC!!!
Since then Vodacom has cancelled two service tickets without contacting me. i have spoken to numerous people trying to get feedback, i have been told by numerous people handling the social media profiles of vodacom that someone will be in touch with me BUT NOTHING.
i chatted to someone of twitter who advised that they have received their vouchers, yet i am still waiting on my 10 uber vouchers to be replaced.
i worked in customer service and pride myself in my customer service etiquette, what Vodacom has done is far from what true customer service means.
I expect 10 new WORKING Uber vouchers to be sent to me via sms by 4pm TODAY!!!!
PLEASE CHECK ALL YOUR SOCIAL MEDIA PLATFORMS FOR ALL INFORMATION SENT INCLUDING SCREENSHOTS OF SMS ETC!!!