HW
H W
1 reviews | Active since Jun 2014
22 Feb 2018, 21:47
Voucher
My wife upgraded in November receiving a R5000 travel voucher. The voucher and vodashop indicated that she will receive sms that will guide her to redeem the voucher. She never received the SMS. We eventually managed to find out how to redeem the voucher. No we have been told the voucher expired 6th of Feb.
Not fair.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Feb 2018, 06:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2018, 06:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Mar 2018, 09:51Dear Hannes,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
We do apologise for the inconvenience caused, Regrettably the cut off date to redeem the Flight Centre Voucher was on the 6 February 2018.
Regards,
Vodacom Consumer Website Team
Hafiza
Best regards,
Vodacom's reply28 Mar 2018, 09:51
Official
Dear Hannes,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
We do apologise for the inconvenience caused, Regrettably the cut off date to redeem the Flight Centre Voucher was on the 6 February 2018.
Regards,
Vodacom Consumer Website Team
Hafiza
Best regards,