NC
Neil C
1 reviews | Active since Nov 2018
21 Jan 2021, 09:21
Vomitcom Service
Continually trying to resolve problems with internet connections, MTN speeds in excess of 40Mbps, and Vomitcom .4mbps!!!
Have been promised numerous callbacks and that technicians will come out to solve the problem. This has been going on since October, where the speeds and connectivity were perfect.
Sad state of affairs!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Jan 2021, 11:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2021, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NC
Neil C's updateReviewer Update
22 Jan 2021, 13:14I am wondering what "due course" means - it does seem that the response time is as bad as the internet speeds
NC
Neil C's update22 Jan 2021, 13:14
Reviewer Update
I am wondering what "due course" means - it does seem that the response time is as bad as the internet speeds
Vodacom's replyOfficial
03 Feb 2021, 16:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Network team for further assistance. Based on the feedback provided, our team managed to get in touch with Mrs A Micthell and provided the below feedback.
Connected Mrs A Micthell: I have advised her that we emailed the radio planner attending to her query for priority on this matter. Agreed. INC0N***. Please allow the team to investigate and provide further feedback/resolution.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Network team for further assistance. Based on the feedback provided, our team managed to get in touch with Mrs A Micthell and provided the below feedback.
Connected Mrs A Micthell: I have advised her that we emailed the radio planner attending to her query for priority on this matter. Agreed. INC0N***. Please allow the team to investigate and provide further feedback/resolution.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2021, 16:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Network team for further assistance. Based on the feedback provided, our team managed to get in touch with Mrs A Micthell and provided the below feedback.
Connected Mrs A Micthell: I have advised her that we emailed the radio planner attending to her query for priority on this matter. Agreed. INC0N***. Please allow the team to investigate and provide further feedback/resolution.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Network team for further assistance. Based on the feedback provided, our team managed to get in touch with Mrs A Micthell and provided the below feedback.
Connected Mrs A Micthell: I have advised her that we emailed the radio planner attending to her query for priority on this matter. Agreed. INC0N***. Please allow the team to investigate and provide further feedback/resolution.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,