LS
Lesedi S

1 reviews | Active since May 2024

16 May 2024, 11:34

Vomitcom

My experience on the the Vomitcom network for the past 3 months-at the least and probably for the better part of a year at most-can be described by a four letter word that starts with "s" and ends with "t". For months we have endured terrible connection issues at all hours of the day (not just peak)the initial excuse was loadshedding and that back-up batteries have become a target for ******** syndicates, but then why do we still experience bad network even when there is relatively little to no loadshedding like in the past weeks of March, April and May of '24. And then there reports (not even official Vomitcom communique)of an undersea cable that has been damaged and is apparently being attended to, according to reports it was supposed to have been fixed by now. All this while Vomitcom has been silent, all this while poeple have been buying exorbitantly priced data and not being able to access the internet properly, all this while you guys are raking in mega profits and not even communicating or apologising for the state of affairs, or offer a reimbur*****t to your customers for the sorry state of your network. Total BS, Vomitcom MUST FALL! #ICASA #EFF # NkosinathiMakate #Constitutionalcourt

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Replies (2)
Vodacom
Vodacom's reply16 May 2024, 13:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 May 2024, 15:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team 

Best regards,