DC
Debara C
1 reviews | Active since Aug 2021
26 Aug 2021, 10:30
Voluntary went for debt review, now being judged by Vodacom
I have been a client since 1998 (23 years), After I got divorced I started to cancel other contracts that I had for my children. I app**** for debt review to ensure that every account will be paid, note that Vodacom was part of my budget, meaning to be paid as usual. Now I cant upgrade!. Why am I now being victimized. This is not acceptable at all. I have been phoning Vodacom Legal and I just get cut off. I only went for debt review due to the fact that I got divorced and everything was bought on my name. The point is that there is an amount available on my budget for Vodacom....
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Replies (3)
Vodacom's replyOfficial
26 Aug 2021, 11:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2021, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DC
Debara C's updateReviewer Update
26 Aug 2021, 11:35Thank you for your reply and warning. I just want I contract. Kind regards
DC
Debara C's update26 Aug 2021, 11:35
Reviewer Update
Thank you for your reply and warning. I just want I contract. Kind regards
DC
Debara C's updateReviewer Update
20 Sept 2021, 11:54I received an email back form Vodacom Legal " We wish to confirm that the above account has been closed, paid in full confirmation letter generated and all the relevant credit bureaus instructed to update your payment profile accordingly.
The turn around time for the letter to be received is 24 hours and the bureaus 5-7 working days. "
Lets see what happens.
The turn around time for the letter to be received is 24 hours and the bureaus 5-7 working days. "
Lets see what happens.
DC
Debara C's update20 Sept 2021, 11:54
Reviewer Update
I received an email back form Vodacom Legal " We wish to confirm that the above account has been closed, paid in full confirmation letter generated and all the relevant credit bureaus instructed to update your payment profile accordingly.
The turn around time for the letter to be received is 24 hours and the bureaus 5-7 working days. "
Lets see what happens.
The turn around time for the letter to be received is 24 hours and the bureaus 5-7 working days. "
Lets see what happens.