VOLUNTARY TAKE OVER OF ACCOUNT

My son became unemployed Nov 2014, and could not meet his obligations. February 2015 I proposed to pay the account up to date at R1000/month. Collections dept confirmed it is possible to take the account over after it was paid up to date. I paid the last instalment of R1000 on 21/10/15. On 10 November I app**** at the Grove branch, they sent me to Menlyn. On 14/11/2015, 9/12/15 and 30/12/15 I discussed first with DINEO and then with TEBOGO. Both completed documentation and e-mailed it. Both promised to call me back, which never happened. Today I found to my surprise that a debitorder of R4420.08 would be presented to my account tonight, I NEVER AGREED TO THIS AMOUNT, ONLY THE MONTHLY SUBSCRIPTIONS of R+- 450. I stand to be disqualified to do my job at a bank if any unpaid items occur om my account and therefore consider this matter to be extremely serious. I request HELLO PETER and VODACOM to investigate this disappointing serious lapse in service levels. I am a client of VODACOM for the past 16 years, and have never been in arrears.